Frequently Ask Questions

Included in your tours:
• Toyota Land Cruisers adapted for the best safari experience with pop-up roof
• All national parks entrances, camping fees and permits
• Unlimited water during the safaris
• Accommodation as agreed (on full board or all-inclusive basis).
• Donations to the local communities

Your responsibility:

• The country visa
• Souvenirs or extra services/tours not agreed to beforehand.
• Tips are not included (the industry recommends a guideline of $10 USD per person per day) and,
• If the government decides to increases park fees, camping fees, concession fees or others after you have paid for your trip, these will be added to your contract as well.

Cancellation Policy:
You forfeit

• 10% if you cancel more than 60 days before your tour,
• 20% penalty if you cancel between 30 and 60 days earlier,
• 50% if you cancel with 15 to 30 days’ notice,
• 75% penalty if you cancel with 7 to 14 days’ notice,
• 100% if you cancel with less than a week’s notice.

Method of payments accepted:
On some occasions, payments are also possible with a credit cards via Paypal although there is a fee for this service. For the final payment, you can use the same method or pay us in cash or credit card when you arrive.

Visa requirements:
It costs $50 USD per person except for U.S Citizens who pay $100 USD per person. Some countries do require a referral visa in advance. Please contact us if you are a citizen of any of the following countries: Afghanistan, Bangladesh, Ethiopia, Kazakhstan, Mali, Niger, Senegal, Tajikistan, Sri Lanka, Abkhazia, Chad, Equatorial Guinea, Kyrgyzstan, Mauritania, Palestine, Somalia, Turkmenistan, Azerbaijan, Djibouti, Eritrea, Lebanon, Morocco, Sierra Leone or Uzbekistan.
In any case, please do keep in mind your passport needs to have at least 6 months of validity.

Vaccinations:
It is very important to set an appointment with a travel doctor in your home country before you come. Depending on the situation, you might take the vaccine for typhoid and cholera and may take prophylaxis pills to protect you against Malaria. If you go to Zanzibar or come (or have a transit) in an endemic yellow fever country, proof of vaccination against yellow fever may be required at the airport.

Accommodations in Arusha before and after the safari / Trekking:
We always recommend an overnight in Arusha because we like to start our safaris early in the morning and on the last day we like to avoid having to worry about reaching the airport on time. But, of course, we are flexible and we can start the safari when you arrive at the airport and can finish any safari with a drop off at the airport. However, in those cases, we always recommend flights arriving in the morning of the first day and flights leaving in the evening of the last day.

What do you recommend bringing on a safari?

• All necessary documents: passport, vaccine certificate and others that might apply
• Any medication you might need: This should include medication for possible common situations like headaches Imodium traveler’s diarrhea.
• Sunblock, sunglasses, hat, lip balm and moisturizer.
• Your camera: we recommend bringing a wide lens (about 17-55mm) for those scenery pictures, and a telephoto lens (in the 200-400mm range) to catch animals at a distance. Tamron now makes the ideal 18-400, which can be rented by the week:
• Binoculars: We do provide a pair of top-notch binoculars per every 2 people in the vehicle, but feel free to bring your own, which you may be more used to. Binoculars really make a big difference on a safari.
• Clothes: Comfortable and casual clothing, with khaki, beige or green colors. You should pack T-shirts, shirts with long sleeves, jeans, a sweater and a jacket (for the cold mornings), swimwear (if the accommodation you selected has pool or if you do a beach extension) and comfortable hiking shoes.
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